Return Policy

Return & Refund Policy

At GanderZone, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please read the policy below carefully to understand your rights and obligations regarding returns and refunds.

Return Period

You may return most items purchased from GanderZone within 30 calendar days of receiving your order. After 30 days, unfortunately, we are unable to offer a refund or exchange.

Conditions for Return

To be eligible for a return, the item(s) must meet the following criteria:

  • The item must be in new, unused condition

  • All original tags, labels, and protective packaging must be intact

  • The product must be returned in its original packaging, including any accessories, manuals, or documentation

  • You must provide a valid receipt or proof of purchase

Please note that items showing signs of wear or use, or those returned without original packaging and documentation, may not be accepted or may be subject to a restocking fee.

How to Initiate a Return

To start the return process, please contact our Customer Service Team at:

📧 support@ganderzone.com

Include the following information in your email:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for the return

  • Photographs, if applicable (e.g., damaged or incorrect items)

Upon review, we will respond with return authorization, and where applicable, provide a return shipping label and detailed instructions.

⚠️ Returns shipped without prior authorization will not be accepted or refunded.

Return Shipping Costs

  • If you are returning an item due to damage, a defect, or an error on our part, GanderZone will cover the full cost of return shipping. A prepaid shipping label will be provided.

  • For voluntary returns (such as ordering the wrong item, a change of mind, or no longer needing the product), the customer is responsible for return shipping. You may:

    • Request a prepaid label from us (cost will be deducted from your refund), or

    • Choose your own shipping method

We recommend using a trackable shipping service and retaining your receipt until the return is processed.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery. Include a clear description of the issue and photographs of the item(s) and packaging. We will arrange for a replacement or full refund as quickly as possible.

Non-Returnable & Final Sale Items

The following items are non-returnable and are considered final sale:

  • Perishable goods: food, flowers, plants

  • Custom or personalized products: items made to order or customized

  • Personal care items: including beauty, grooming, and hygiene products

  • Hazardous materials: including flammable liquids or gases

  • Gift cards and promotional vouchers

  • Items marked as “Final Sale” at the time of purchase

If you’re unsure whether your item is eligible for return, please contact us before initiating a return.

Exchanges

We do not offer direct exchanges. To receive a different item, please:

  1. Initiate a return for the original item

  2. Place a new order for the desired product once the return has been accepted

This ensures the fastest processing and availability.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original method of payment

  • Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider

⏳ If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support@ganderzone.com.

Returns for European Union Customers

If your order was delivered within the European Union, you are entitled to cancel or return your order within 14 calendar days of delivery, for any reason and without justification.

To be eligible for this withdrawal, the item must:

  • Be returned in new, unused condition

  • Include all original tags, packaging, and documentation

  • Be accompanied by proof of purchase

Please contact our team at support@ganderzone.com to initiate a return under the EU consumer protection laws.

Questions?

We’re here to help. If you have any questions about this policy or need assistance with a return, please contact us:

📧 support@ganderzone.com

Thank you for shopping with GanderZone.