Frequently Asked Questions

Welcome to GanderZone’s FAQ page. Whether you're curious about shipping, tracking, returns, or more, we’ve got the answers you need to shop with confidence.

1. How long does shipping take?

  • U.S. Orders: Estimated delivery is 7–14 business days.

  • International Orders: Shipping may take 14–31 business days, depending on customs and destination.
    Please note: Business days exclude weekends and holidays. Delays may occur during peak seasons or customs processing.

2. Do you ship internationally?

Yes! We offer worldwide shipping. Please be aware that international orders may be subject to customs duties or import taxes, which are the responsibility of the buyer.

3. When will my order be processed and shipped?

All orders are typically processed within 2–5 business days. You’ll receive a confirmation email once your package has been shipped.

4. Will I receive tracking information?

Absolutely. As soon as your order ships, tracking information will be sent to your email. You can also check your order status anytime using our Track Your Order page.

5. What is your return and refund policy?

We accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and includes proof of purchase.
For full terms, visit our Return & Refund Policy.

6. How do I initiate a return or exchange?

Please contact our customer service team via our Contact Page. We’ll walk you through the return process and provide any necessary instructions.

7. Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to a mistake on our end (e.g., wrong or defective item). Please keep your tracking receipt until your return is confirmed.

8. What if I receive a damaged or incorrect product?

We sincerely apologize for any errors. Please contact us within 7 days of delivery and provide:

  • Your order number

  • A clear photo of the product

  • A brief description of the issue
    We will resolve the problem quickly with a refund or replacement.

9. Can I cancel or change my order after placing it?

We try to process orders as quickly as possible. If you need to cancel or modify your order, please contact us within 12 hours of placing it. After that, we may not be able to make changes.

10. What payment methods do you accept?

We accept a wide range of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

All transactions are securely processed and encrypted to protect your payment information.

11. Is my personal and payment information safe?

Yes. We take your security seriously. Our website uses SSL encryption to protect all personal and payment data during checkout. Your credit card information is never stored on our servers.

12. I never received my package, but tracking says delivered. What should I do?

We recommend:

  1. Checking with neighbors or anyone who may have accepted the delivery.

  2. Verifying the shipping address you entered at checkout.

  3. Contact your local postal service with the tracking number.
    If you still can’t locate your package after 48 hours, reach out via our Contact Page.

13. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to view order history, track shipments, and speed up future checkouts.

14. How can I get in touch with GanderZone customer support?

If you have any other questions, our support team is here to help. Reach out anytime via our Contact Page, and we’ll get back to you within 24–48 business hours.